Our Shipping Policy
We proudly ship Canada wide. We start processing your order upon receipt of your cleared payment. Troyer’s Spices carries no responsibility or liability for the date or condition in which your order arrives after it has left our facility.
Our Returns and Exchange Policy
As spices, herbs and blends are a food product, they cannot be returned to our store without prior authorization. Contact us by phone or email for instructions and / or settlement. You will be asked for the order number and details about the product you would like to return. We will respond quickly to your concerns. Damaged items will be refunded, not reshipped.
Refunds
We will notify you via e-mail of your refund once we have received and processed the pre-authorized returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. Original and return shipping charges are not refundable.
Did you use a promotional voucher, code or Gift Certificate?
If you paid for all or part of an item you want to return with a promotional coupon, code or Gift Certificate, that part of your refund will be credited to your account, available to use the next time you place an order at troyersspices.ca. This does not apply if the promotion has expired.
Order Cancellation
We start processing your order upon receipt of your cleared payment. During processing, it may be possible to cancel your order, but only if your items have not yet shipped out. To cancel your order during processing, before your items have shipped, please contact us via telephone as soon as possible regarding the status of your order. Once your items have shipped; however, it is no longer possible to cancel your order and your items will no longer qualify for a refund of any kind. Please be sure of your chosen products when you place your order.
Returns Department:
Troyer’s Spices
P. O. Box 630
St. Marys, ON
Canada
N4X 1B4
Still have questions?
Contact Us – 1-226-661-8777